At Maftha Lounge, we strive to deliver your orders safely and on time. This Shipping Policy outlines how orders are processed, shipped, and delivered.
Shipping Partners
We ship orders across India using reliable courier and logistics partners, including:
- Delhivery
- Ekart
- Amazon Shipping (Amazon Express)
- Blue Dart
- India Post
The courier partner will be selected based on service availability and delivery location.
Order Processing Time
- Orders are processed within 1–2 business days after confirmation.
- Orders are processed only on working days (excluding Sundays and public holidays).
Once your order is shipped, you will receive shipment details or tracking information (if applicable).
Delivery Time
Estimated delivery time is:
🕒 4 – 7 business days from the date of shipping.
Delivery timelines may vary depending on:
- Customer location
- Courier service availability
- Weather conditions or unforeseen logistics delays
Maftha Lounge is not responsible for delays caused by courier partners or circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
Delivery Address
Customers are responsible for providing accurate and complete shipping information.
Maftha Lounge will not be responsible for delivery issues caused by:
- Incorrect address details
- Incorrect phone number
- Customer unavailability at delivery location
Additional re-shipping charges may apply in such cases.
Order Tracking
Once shipped, orders may be tracked using the tracking details provided via email, SMS, or WhatsApp (where applicable).
Delivery Attempts
Courier partners may attempt delivery multiple times. If delivery fails due to customer unavailability or incorrect details, the package may be returned to us.
Re-dispatch of such orders may require additional shipping charges.
Damaged Packages
If the package appears damaged at the time of delivery:
- Please record an unboxing video immediately.
- Contact us within 48 hours of delivery.
Replacement requests will be handled according to our Refund & Cancellation Policy.
Policy Updates
Maftha Lounge reserves the right to modify this Shipping Policy at any time. Updated policies will be published on this page.
Contact Us
For shipping-related inquiries, please contact:
📧 Email: contact@mafthalounge.com
📱 Phone: 8089273670
📍 Address: Baidala Square, Adka Road, Bandiyod, Kasaragod, Kerala, India