At Maftha Lounge, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how information is collected, used, stored, and protected when you visit or make a purchase through our website.
Information We Collect
When you use our website or place an order, we may collect personal information necessary to provide our services, including:
- Full name
- Email address
- Phone number
- Shipping and billing address
- Order and transaction details
You may browse our website without providing personal information. However, certain services such as placing orders or contacting customer support require submission of relevant details.
Automatic Data Collection
To improve website performance and user experience, we may automatically collect limited technical information such as:
- Browser type and version
- Device information
- IP address
- Pages visited and browsing activity
This data is collected for analytical and operational purposes only and does not directly identify individual users.
How We Use Your Information
The information collected is used to:
- Process and deliver customer orders
- Provide order updates and customer support
- Improve our products, services, and website functionality
- Maintain website security and prevent misuse
- Comply with legal and regulatory obligations
We collect only the information necessary to operate our services efficiently.
Information Sharing
Maftha Lounge does not sell, trade, or rent customer personal information to third parties.
Information may be shared only with trusted third-party service providers, including:
- Payment gateway providers
- Delivery and logistics partners
- Website hosting or technical service providers
Such sharing is limited strictly to business operations and order fulfillment purposes.
Cookies & Tracking Technologies
Our website may use cookies and similar technologies to enhance browsing functionality and remember user preferences.
Cookies do not store sensitive personal information and are used solely to improve usability and website performance.
You may disable cookies through your browser settings; however, some website features may not function properly.
Communication Preferences
We may contact you regarding:
- Order confirmations and updates
- Customer support responses
- Important service-related notifications
Promotional communications, if sent, will include an option to unsubscribe or opt out at any time.
Data Security
We implement appropriate technical and administrative security measures to protect personal information against unauthorized access, disclosure, alteration, or loss.
While we strive to protect your information, no online transmission method can be guaranteed completely secure.
Data Retention
Personal information is retained only for as long as necessary to fulfill orders, comply with legal obligations, and improve customer service.
Your Rights
You may request to:
- Access or update your personal information
- Correct inaccurate data
- Request deletion of your information where legally permitted
Requests can be made using the contact details provided below.
Policy Updates
Maftha Lounge reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on this page, and continued use of the website indicates acceptance of the updated policy.
Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact us:
📧 Email: contact@mafthalounge.com
📱 Phone: 8089273670
📍 Address: Baidala Square, Adka Road, Bandiyod, Kasaragod, Kerala, India